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Frequently Asked Questions

1. I got my order confirmation, but why don’t I see any tracking info?
We email you an order confirmation directly after your order is placed. Shipping confirmations normally come within 24 hours of the order being placed but can take up to three days depending on order volume. Shipping confirmation emails will include all the information you need regarding your package and tracking information.
How do I return or exchange an item?
Please visit jachsny.com/returns and follow the step by step directions.

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