Shipping and Return Policy
JACHS NY offers free standard shipping on all domestic orders over $100. All other orders are shipped via UPS SUREPOST for a fee of $7.99. We also offer Expedited Shipping, which rates will be calculated at checkout by UPS based on package weight and destination.
We ship our packages out of a third party fulfillment center in New Jersey. Orders placed Monday through Thursday will typically ship within the next day. Orders placed on Friday and throughout the weekend will ship the following business day. Please note that during high volume sales (ex. Black Friday, Labor Day, Flash sales, etc) orders may take slightly longer (up to 4 business days) to ship out. We appreciate your patience.
All expedited shipping orders must be placed before 12 pm EST in order for it to be shipped out the same business day. Otherwise, the package will ship out the following business day.
TRACKING MY SHIPMENT
Once an order is placed you will automatically be sent a confirmation email summarizing the items purchased and shipping address. Please review this email and make sure all the information is correct. As soon as an order is processed and ships out you will be sent a shipping confirmation email with tracking number included. Please monitor your tracking number for live updates on your shipment.
RETURN/ EXCHANGE POLICY
We want you to be completely satisfied with your online purchase. If you're not completely satisfied, we offer free returns/ exchanges for your convenience. JACHS NY gladly accepts returns of unworn, unwashed, and undamaged merchandise purchased online. All items must be in the original condition and have the tags attached. All returned items are subject to inspection. Items returned within 30 days of original purchase can be exchanged or refunded in full. If items are returned within 60 days the order is eligible for store credit only.
For Returns please go to www.jachsny.com/returns and enter your email used to place the order. From there you'll be able to see all your items and select which you wish to send back. Once submitted and approved you'll be emailed a Pre-Paid Return Label/ Instructions.
For Exchanges you go to www.jachsny.com/returns and enter your email used to place the order. From there you'll be able to see all your items and select which you wish to send back. Click the Return Button and the next step will then ask if anything is for exchange and has a text box to write out request. Once submitted and approved you'll be emailed a Pre-Paid Return Label/ Instructions.
GIFT RETURNS/ EXCHANGES
In order to return/exchange a gift we would need to locate the original online order placed in our system. We would need further information such as the name, email, or order number of the person who made the original purchase.
Please click here for frequently asked questions.