Save 50% on all full priced JACHS using NEWYEAR50 | Free shipping on orders over $100 | Free Returns

Customer Service

For all online orders and inquires please email:
Chat Us Live
M-F 10am - 5pm
310 Bleecker St New York, NY 10014
7 Days a week- 11am - 7pm EST
Ground shipping is $5.99 for orders under $100 and free for orders over $100.
Expedited shipping is available- rates will be calculated at checkout depending on package weight and destination. 
As an added bonus, if you reside locally in either Brooklyn or Manhattan you will also be given the choice at check-out of opting for same-day courier delivery for a low flat fee.
JACHS items returned within 30 days of original purchase will be refunded or exchanged in full. JACHS items returned within 60 days are eligible for store credit or exchange.

JACHS will cover shipping on domestic returns within 30 days of original purchase. Promo codes are eligible for return.

Full priced 3rd party items must be returned with 30 days of purchase, and will be refunded in full. All items must be unworn and in original condition of purchase.

FINAL SALE items are not eligible for refunds, but are sometimes eligible for size exchange and or store credit at JACHS discretion. 

Go to www.jachsny.com/returns to request a prepaid return label for domestic returns.

Items purchased with promo codes are not final sale and are eligible for return/exchange unless otherwise stated.

International orders are eligible for return. Customers are responsible for cost of shipping.
Click here for International Policies