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Shipping and Return Policy

CONTACT US
For all online orders and inquires please contact customer service:
support@jachsny.com

or call customer support phone number: +1(855) 334-8003 (available during regular business hours) 

Mainland USA SHIPPING
UPS Surepost shipping is $6.99 for orders under $100 and free for orders over $100.
Expedited shipping is available - rates will be calculated at checkout depending on package weight and destination. 

HAWAII, ALASKA + US TERRITORY SHIPPING
UPS will calculate rates based on distance and weight of package.

RETURN/REFUND POLICY: APPLIES TO ALL ITEMS EXCEPT FOR THOSE IN SALE SECTION
Go to www.jachsny.com/returns to request your prepaid return label for domestic returns.

JACHS items returned within 30 days of original purchase can be exchanged or refunded in full. JACHS items returned after 30 days, but within 60 days are eligible for store credit refund or exchange. JACHS will cover shipping on domestic returns within 60 days of original purchase. Orders purchased with promo codes are eligible for return. 
Please allow up to one week from return delivery for refunds / exchanges to be processed.

SALE SECTION RETURNS: 
Items are never eligible for refunds, but are eligible for size exchange and or store credit returns at the customers expense. In the event that JACHS covers the cost of final sale return shipping, a $10 surcharge may apply in the form of a deduction of store credit. 

INTERNATIONAL RETURNS 
International orders are eligible for return. Customers are responsible for cost of shipping. Click here for more International Shipping/Return Policies
 

50% OFF YOUR NEXT ORDER!

Sign up to our mailing list and save 50% on your next order with promo code: DEC50 at checkout! Free US Shipping on orders over $100. Free Returns.